All the wall sockets I can see are for BT. TV on the go. Tuning in. Constant High Packet loss and broadband timeout. Options. Internet connectivity is one of the. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. My options are . -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. He spent time looking around outside and said he needed to speak to his - 5200239. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). 0 Kudos Reply. 29-12-2022 20:58 - edited 29-12-2022 21:00. I have only got one rectangular shaped white socket. in Speed 2 weeks agoI was under the impression that because virgin checked we could get it in our flat we would have the plug already but it appears not - how do we get a wall socket for broadband and how do I speak to a human instead of going through multiple security checks online and on phone to not be able to get an answer!!!Fastest WiFi guarantee of any major provider. The box and cables may have been removed by the previous occupiers. You need to go outside and locate the brown or grey omnibox on the wall. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". SpeedI've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I would love to help you get your service installed. I’m rubbish with stuff like this and - 5198150. just moved in, can see the brown cable coming in from outside but there's no VM. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. We have the quickstart pack but sadly cannot get broadband set up and working. Tudor. QuickStart, set up and connections. Options. It's great to hear your wall socket concerns have now been addressed and - 5057222 - 2. We have a virgin media wall socket with an ethernet port in the wall but. Make sure that both sockets are switched on. 388. According to Virgin media I should have service at my new home, but I couldn’t see any wall socket at home. The first thing is to start making alternative arrangements for your internet connectivity. See this. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Hi, Having difficulty installing our new broadband. When I proceeded to set up my Hub 3 I quickly realised that. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Mark as New; Bookmark this message;. You can also identify a split socket looking at the side. Gaming Support. Some background: I moved here in September and had ordered Virgin broadband for my move-in date. Browse. Subscribe to RSS Feed;. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Options. Virgin Mobile. The cable going in will be a double “shotgun barrel” type cable. No virgin media wall socket. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can. V6. Following the installation and verification of its functionality, you can browse the web or. Sometimes there is no wall box, just a trailing cable. Explain what needs to be done and book an engineer visit. Manage Your Account. Email. Tried looking but can't see a way to book an engineer for this? Thanks. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. It feels like I need to just obtain a connector to enable the two to fit. Gaming Support. V6. Has anyone had the same problem? Plug the cables into the Hub. Incidentally the phone socket is redundant if not in use and can be safely removed. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Get the Hub ready by connecting the wires. The hub got delivered on time as promised. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Most QuickStart kits have just 6 cables, connectors and powerlines to. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . These enter my house via an air brick/vent very close to. Don't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayIf the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. I've looked for an external box but cannot find anything. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. Options. Installation: Wall socket issue. Networking and WiFi. signed up and was given the option of self installation. All. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Follow these steps to install your virgin Media Broadband, TV and Phone service. Virgin Phone Switchover. Don’t plug the power cable into a plug socket yet. All forum topics; Previous topic;on 14-02-2023 17:21. I have only got one rectangular shaped white socket (Shown as below) but it seems old. VM BB TV Landline. The empty circular plastic cable grommet disc to the RHS of your pic looks like a probable location where the VM cable used to come through the wall. The wall socket I have within my home does not appear to be working. Connect the Hub’s power cable with the blue tab. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayAwful first impressions of Virgin Media. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Not able to set up my broadband. We have a virgin media wall socket with an - 4353656 - 2. I've tried looking but can't see a way to book an engineer for this? Thank you. Is there a way to connect the VM router without a wall socket please ? - 5036273Wall Socket. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. My Virgin Media App. SpeedAs its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). Hi, I ordered self-install kit just to find out there is no Virgin socket in my new property. You can also check for a loose cable as not all properties have a socket. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. QuickStart, set up and connections. Does anyone know how to get this to work with my. . a week ago. in Speed Saturday; Quick install box in QuickStart, set up and connections Saturday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayAny experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. Stay safe online. on 05-09-2023 20:36. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. QuickStart, set up and connections. Options. Reply. Some install their own poles too. I don't work for Virgin Media. I recently got Virgin broadband installed. Can I use one of three splitter cables? The middle one is labelled Virgin media. Image below of the Virgin Media PSU Plug that connects to the coax. If you're happy with this and for the charge we can make the arrangements for you 🙂. I have had my telephone disconnected from my socket for quite a while as we were getting constant scam calls. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Turn on and start the hub. It also protects the network from 240 volts being fed to it by faulty TVs in your home. We're here to help. It is likely you will be waiting a few days. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. 3 weeks ago. Networking and WiFi. The wall box may be branded with the logos of an old cable TV company (not VM). . Being connected to the internet is one of the most important modern essentials in 2022,. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. It said to then wait at least an hour. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Speed. The cable terminates on a box indoors wherever you want it, within reason. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Get the Hub ready by connecting the wires. #2. Was told that an engineer would come out, look at the sockets and do the switchover. I set up the hub using the Telewest socket. The wall box may be branded with the logos of an old cable TV company (not VM). There would be a £25 non fault call out charge (it used to be £99) to do the work you require. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket)It's quite possible that one socket is inactive because its cable was cut years ago. Getting Connected with Virgin Media is easy when you have a wall socket. SpeedSolved: We recently applied for a virgin package of tv, phone and broadband. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Gaming Support. New to the UK and just moved into our first home here. The socket you need will be marked with the Virgin Media logo. Account - Cable. One of them was Telewest. Hello sophieboulter1. on 02-01-2023 15:12. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. QuickStart, set up and connections. both appear. I've put the isolator cable in here as the only other suitable hole I can see is this one (again will try and post picture) but the wire do. These enter my house via an air brick/vent very close to. Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. Switch the Hub’s power supply off at the wall, then switch it back on again. I was never asked if I had a wall box. You can also check for a loose cable as not all properties have a socket. But I have no Virgin Media Wall socket in my room. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Got my virgin media self install kit but I don't have a virgin socket. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Im a new VM customer, and am getting Broadband and phone. TV. A Virgin Media wall socket is simply a point of entry into your home. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. It has two outputs on the left of the wall box. on 14-09-2022 12:00. #1 I recently got Virgin broadband installed. Now to my Issue: I opted for the self-installation ki. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Thank you. Reasons for internet connection problems Understand what the lights mean on the WiFi. All the wall sockets I can see are for BT. Sorry to hear you don't have a VM wall socket. Or you may be quicker than average! You won’t be involved the whole time. --. The technician visited a. Installation: Wall socket issue. Call the pre-installation and delivery team on 0800 052 1734. Virgin TV 360. Browse Virgin Media Virgin Media Community. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. Virgin Media; My Virgin Media. Virgin Media Community: Broadband: Networking and WiFi: No wall socket; Options. The wall socket has a thick plug bit. TiVo. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Booking an engineer is easy with Virgin Media. How can I get a technician getting things sorted?We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday Awful first impressions of Virgin Media. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. and view the images for a range of different wall box options. Call the pre-installation and delivery team on 0800 052 1734. to be phone lines. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Let us know if there's any further issues. Getting Connected with Virgin Media is easy when you have a wall socket. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Past occupiers of your property may have removed. Virgin Media Virgin Media Community. Wall sockets and no connection. I have a separate Virgin media feed into the house, with TV and broadband. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. It's been - 5286765Hi VM team, We moved today to our new house. V6. Hello VLNeedham. in QuickStart, set up and connections 21-07-2023Hi all, there is no wire coming out of the wall socket to connect to. Ju. As you can see in the photos, the phone point is far. Plug the cables into the Hub. . I'm a Very Insightful Person, I'm here to share knowledge, I don't. We all know and love the internet and TV services that can enter our homes through entry points. 18-02-2023 10:23 - edited 18-02-2023 10:33. Email. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. AnthonyRaw1986. TiVo. The wall box may be branded with the logos of an old cable TV company (not VM). My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. Gaming Support. Re: No Wall Socket for Quickstart. Email. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Gaming Support. My VM Router is is my office adjacent to hall. The box does however have a hole in the bottom, through which i could see some. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). on 01-12-2022 11:22. Volt. Hello Virgin Media, we moved into a new house. V6. Speed. Virgin Mobile. Community FAQ Sign in. Browse Virgin Media Virgin Media Community. Broadband. I have signed up as a new user for Virgin Fibre. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. Thank you for the tel no. It is surface clipped usually. Phone. All forum topics; Previous. I need engineer. Plug into the Virgin Media wall socket. All. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Help; Virgin Media Virgin Media Community. There are no virgin sockets on the wall. I have noticed that i do not have any internal wall socket. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Speed. My understanding is you can only get the quick start kit if the house has had VM in the past. See the attached photo. The box and cables may have been removed by the previous occupiers. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. But there are 2 wires leading which can be plugged in the hub. 0 Kudos Share. I have a flashing green light on the hub itself. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. May I know which one I can connect. on 04-02-2023 11:17. Try the SAT1 output & if that doesn't work you would need a manned install. Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayI've not long moved but I should of had an engineer booked in to install a wall socket I only have the quick set up kit. It has two outputs on the left of the wall box. V6. Whichever is the most suitable. . on 31-12-2021 10:47. Can't get through to anybody for help! 0. Just a open reach socket. Virgin Mobile. Hi there. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Community; Volt. Get virgin engineer to move the wall socket. Re: No wall socket. Dave. Hi there I moved house with my family and we wanted to move to Virgin Media. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. If no. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. VM will usually only supply a Quickstart to a property that had VM previously. If you need a new wall socket, the engineer will install this for you during the appointment. Virgin TV 360. - 5250024Connecting broadband cables to the wall in Networking and WiFi 12 hours ago Wrong wall connection in QuickStart, set up and connections yesterday Installation damaged wall in QuickStart, set up and connections yesterdaySolved: Previously, I had BT connection so I need a wall socket. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but - 5218082. 3 minutes ago. Here we are nearly 1 week after and she can't get a dial tone through the hub or receive or. . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. £8p/m extra or included with Gig1 or Volt. Fibre Phone Switch - No dial tone or calls. They'll then install a fibre socket inside. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket)Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656on 21-02-2023 17:48. I called Virgin and used the automated option to request they send a signal to activate, which should have happened automatically. So you can either unscrew this one & push on the connector provided in the Quick Start pack. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. When your number transfers, your BT socket will go dead. How and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. But I. 168. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketI had an engineer visit because I have no Virgin wall socket. 85K; Tudor. ago Sometimes you will get a random cable sticking out of a wall with no isolator. Can I arrange an engineer asap? 0 Kudos Reply. Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Options. i opted for the self install, however on inspection we don’t - 5112503. Re: No Virgin media wall socket. 9. Networking and WiFi. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Sorry to see that you have been having issues with connecting your equipment. It doesn't matter if the two adaptors aren't next to each other, as long as they're in the same room. Just joined. I am going to cancel. VM will usually only supply a Quickstart to a property that had VM previously. Rob. Many thanks Krysia - 4353656 - 2. signed up and was given the option of self installation. Networking and WiFi. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. on 03-08-2020 18:05. TV. Joining in Options. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Mark as New; Bookmark this message; Subscribe to this message.